Talk to a solicitor, not a switchboard
Pick a time and tell us a little about what's happening. The right person will call you, free, with no obligation to go any further.
If something goes wrong
We'd always rather hear about it. Tell your case handler, or email Helen Fairholme directly, and we'll reply within five working days. On a real firm's website this section sets out the full complaints procedure, the Legal Ombudsman's contact details and time limits, and how to raise a concern with the Solicitors Regulation Authority.