How can we help?

Yes, as long as it hasn't been packed. Get in touch as soon as you can. Orders placed before 2pm on a weekday are usually packed that afternoon.

Every order is wrapped in tissue anyway. Gift sets come in a rigid kraft box tied with linen, and you can add a handwritten note at checkout.

Cards, Apple Pay, Google Pay, PayPal and Klarna (pay in 3). It all goes through secure checkout and we never see your card details.

UK standard delivery takes 2 to 3 working days and next day is available if you order by 2pm. See all delivery options.

You can track your order here with your order number. You'll also get an email with a tracking link as soon as it leaves the mill.

Yes. Europe takes 4 to 6 working days with duties paid, and the rest of the world 7 to 10 days.

A soft blend of soy and British rapeseed wax, or pure beeswax for our pillars. Cotton or wooden wicks, no paraffin, no lead and no zinc.

Everything except the beeswax pillar is vegan, and nothing is ever tested on animals.

Usually because the first burn was too short. Our candle care guide shows how to fix it with a little foil.

Ask for a freepost bag, send back your clean empty vessel and we'll pour it again for 35% less. How refills work.

Unused candles can come back within 30 days for a full refund, and UK return labels are free. Start a return.

We do: 50% off RRP with a £150 first order. Apply for a trade account.

The mill shop is open Monday to Saturday, 10am to 4pm. On the first Saturday of every month we run pouring workshops too.