Returns
Changed your mind? That's fine.
Send back any unused candle within 30 days for a full refund. UK returns are free, and if something arrives broken we'll simply send a new one.
30 days
From the day it arrives. Unused and unlit, in its original packaging.
Free UK label
Print a prepaid label below and drop the parcel at any Post Office.
Refund in 3 days
Back to your card, or take store credit and get 10% extra.
Broken? Replaced
No need to send glass back. Tell us and we'll pour you a new one.
Start a return
It takes about a minute.
Find your order, choose what you're sending back and we'll make you a label.
Candles that have been lit can't be returned unless there's a fault, and personalised gift notes aren't refundable. Gift sets can be returned as a whole set.
1. Find your order
Use the order number and email from your confirmation.
2. What's coming back?
Order